Frequently Asked Questions
Emergency Roadside Assistance is the most affordable way to protect you and your family during a breakdown. It provides State wide service with multiple benefits such as: Towing, Flat tire assistance, battery jump start, fuel delivery, lock-out service, minor mechanical adjustments and additional services depending on the level of coverage you purchase.
Car being constituted by thousands of parts including rubber parts, electrical and electronic parts like bulbs, fuses etc., even modern cars have chances of breakdown External forces like accidents, nail/small stones puncturing a tyre, fuel quality, road conditions disconnecting wires/fuses etc., are causes of breakdowns. Improper maintenance/negligence or less attention by customers on car maintenance or very low usage of car etc., leads to car breakdowns.
Our Emergency Roadside Assistance covers the vehicles for which membership has been purchased. .
Your Membership will be activated within 24-28 hrs. Your Membership card will reach you in 20-25 days.
You can contact our live agent 24 hours a day, 365 days a year from Emergency Roadside Assistance by calling our call centres on 1800 210 1010
You can identify yourself as a member by quoting either your Membership Number or your vehicle’s registration number.
Roads24 will provide the services through Strategic partner & Third Party Service Providers.
Memberships is Annual.
Our sales team will contact you by telephone/email and an intimation will be sent across to you once you have utilised the service and are due for Membership renewal
Perhaps, because you haven’t faced any breakdown, you may not be able to imagine the anxiety and trauma of helplessness and exploitation that usually happens when a vehicle breaks down. Imagine that you are on an urgent business trip or enjoying a much awaited vacation with your family. What if you were sure that help would reach within, say 30/60 minutes of your making a simple phone call to Roads24? Wouldn’t it be worth your while then?
Yes. Just inform Claim Expert India when you sell your car. And then tell us when you buy your new car. We will transfer Membership to the new car for the balance of the original Membership period.
No, Membership once purchased, cannot be transferred to a different user. However, if you’re convinced about Roads24 Emergency Services, you can the buyer of your car to enroll for the Roads24 Membership and help increase the Roads24 family
You, the customer, have to be satisfied that this service will not compromise your warranty with the manufacturer. At Roads24, our main and only objective is to restore your vehicle’s mobility. In a case like this where your vehicle is still under warranty, we would take a declaration from you. This would absolve us from any liability relating to warranty with the manufacturer.
When you purchase a Roads24 Membership, you are not only buying Roadside Assistance, but also your peace of mind in the event of any emergency breakdown or accident. And if you have not availed of our services even once, Roads24 will give you a reasonable amount of No Claim Bonus at the time of renewal of Membership.
Yes, you may. But please note, non-membership rates will apply for the cars not registered with Roads24.
Minor Mechanical & Electrical service, Key Lock-out Assistance*, Wheel Change*, Emergency Fuel Arrangement*, Cab Arrangement#, Accomodation#, Call Coordination are FREE for you. Other charges will be lievied as applicable. Conditions Apply.
Yes, all Spare parts and Consumables used, are chargeable to you. You can make the payment to the Authorised Service provider who attends to you.
No, you do not need to pay for labout for any job pertaining to Roadside Assistance. However, labour charges would apply for jobs other than Roadside Assistance, for example, if your car taken to a workshop for repairs beyond rectification on road.
Yes, you can purchase as many Membership cards as the number of cars you have.
Yes, tourist taxis are covered under Roads24 India Pvt Ltd membership.
Yes, Roads24 India Pvt Ltd covers road space all across the country (except limited coverage in Jammu & Kashmir and North Eastern states and no coverage in the islands)
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